FAQ's
Are you insured to cat sit?
We hold public liability insurance with Petplan up to £5,000,000. The policy also covers emergency veterinary fees up to £1,250 should your pet take ill while you are away.
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Are you a qualified cat sitter?
We hold qualifications and training in Feline Care, Behaviour and Welfare, and all staff have undertaken courses in pet first aid.
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Do you care for other animals?
We also care for other small animals such as hamsters, guinea pigs, rats, rabbits and fish. Unfortunately we are unable to provide dog walking services.
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Can you administer medication?
We can administer oral and transdermal medication. We are not veterinary trained to administer injections.
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Are you a cattery or boarding service?
No. Our business is founded on the principles of reducing stress and anxiety for animals. Cats especially are incredibly territorial, and do not cope well in new environments with unfamiliar sounds and smells. It is for this reason I will only visit your animals in your home. Read more about the benefits of home care here.
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What time are visits? Can I request a specific time?
Most morning visits are between the hours of 5:30 and 10:30am, and evening visits are between 3:30 and 8:30pm. Unfortunately it is not possible to request a specific time, as I conduct my visits in geographical order.
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Can my cat go outside?
If you don’t have a cat flap we can let your cat outside - however if your cat has not returned home by the end of the visit, we would have to let them back in at our next appointment
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Can I request a specific cat sitter from your team?
Each area has a lead cat sitter and a cover cat sitter who work together to provide consistent, stress-free care for your pets. Your lead sitter handles the majority of visits, but they also take a weekly rest day and, like anyone, may have holidays or the occasional day off due to illness. When that happens, your cover sitter steps in to ensure your pets never miss a visit and their routine stays the same. Both sitters are trained, insured, and certified in feline behaviour and First Aid, and they share all care notes through the Pet Sitter Dashboard. This means whichever sitter attends, your pets receive the same standard of care and attention every time.
We appreciate your trust in our team and the way we work to keep things running smoothly.
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Will I meet my pet sitter before the visits start?
Absolutely. All new clients receive a free welcome visit with the lead cat sitter for their area. During this visit, we’ll chat through your cat’s care, welfare, and home security needs, and record everything in our secure, bespoke app. We’re also happy to show you our registrations, qualifications, and training. This way, you can head off on your break knowing your home and your pets are in safe, reliable hands.