FAQ's
Are you insured to cat sit?
We hold public liability insurance with Petplan up to £5,000,000. The policy also covers emergency veterinary fees up to £1,250 should your pet take ill while you are away.
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Are you a qualified cat sitter?
We hold qualifications and training in Feline Care, Behaviour and Welfare, and all staff have undertaken courses in pet first aid.
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Do you care for other animals?
We also care for other small animals such as hamsters, guinea pigs, rats, rabbits and fish. Unfortunately we are unable to provide dog walking services.
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Can you administer medication?
We can administer oral and transdermal medication. We are not veterinary trained to administer injections.
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Are you a cattery or boarding service?
No. Our business is founded on the principles of reducing stress and anxiety for animals. Cats especially are incredibly territorial, and do not cope well in new environments with unfamiliar sounds and smells. It is for this reason I will only visit your animals in your home. Read more about the benefits of home care here.
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What time are visits? Can I request a specific time?
Most morning visits are between the hours of 5:30 and 10:30am, and evening visits are between 3:30 and 8:30pm. Unfortunately it is not possible to request a specific time, as I conduct my visits in geographical order.
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Can my cat go outside?
If you don’t have a cat flap we can let your cat outside - however if your cat has not returned home by the end of the visit, we would have to let them back in at our next appointment
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Can I request a specific cat sitter from your team?
While we strive to provide the same sitter whenever possible, we cannot guarantee a specific team member for every visit. This approach ensures that even in cases of illness, holidays, or unforeseen circumstances, your pets receive the same high standard of care without interruption. All our sitters are trained and insured, with certifications in feline behavior and First Aid, ensuring your pets are in safe and capable hands no matter who visits. All team members use the Pet Sitter Dashboard to access important notes about your pets’ preferences and routines, so your furry friends always receive the care they deserve. We appreciate your understanding and trust in our dedicated team!
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Will I meet my pet sitter before the visits start?
At The Cat Care Co, we believe that building trust starts with a personal touch. That’s why our complimentary welcome visits are always conducted by Sheree George, the business owner. This allows us to get to know you and your pets, understand their routines, and answer any questions you may have. Because these visits are free of charge, our team members are usually not present during this initial meeting. However, rest assured that all our sitters are highly trained & petplan insured, with certifications in feline behavior and First Aid. We maintain detailed notes to ensure a seamless transition and consistent care, no matter who visits your pets.